Frequently Asked Questions
Is this a real canvas?
Yes. Each artwork is printed on a stretched, gallery-wrapped canvas rather than paper or poster stock. The canvas is mounted on an FSC-certified wooden frame and arrives ready to hang.
What size is each piece?
All artworks are produced in one carefully selected size: 18 × 24 in / 45 × 60 cm.
This keeps the collection visually consistent and makes each piece easy to display on its own or as part of a celestial gallery wall.
Is the canvas framed?
No. Each piece is a gallery-wrapped canvas with a clean 1.5 in / 3.8 cm profile. It is designed to be displayed without an external frame.
How long does shipping take?
Most orders are expected to arrive approximately 5–12 business days after order confirmation. This estimate includes both production time and shipping time after dispatch.
Delivery estimates are shown at checkout before payment, and tracking information is sent by email once your artwork ships.
Where is my order produced?
Your artwork is fulfilled through Gelato and its international production network.
Gelato automatically selects the production location based on factors such as the delivery address, product availability, production capacity, quality requirements, and logistics.
Orders are produced as close to the delivery destination as reasonably possible, but production within the destination country is not guaranteed. If local production is unavailable, Gelato may automatically route the order to a production facility in another country.
The production location cannot be selected by the customer or restricted by The Celestial Hours to a particular country.
Is shipping free?
Yes. Free shipping is currently offered on all canvas orders to supported delivery destinations.
Shipping availability and the final delivery options are confirmed at checkout based on the delivery address entered.
What does the 30-Day Quality Promise cover?
If your artwork arrives damaged, defective, incorrectly printed, materially different from the item ordered, or otherwise legally non-conforming, please contact us within 30 days of delivery at contact@thecelestialhours.com .
Please include:
- Your order number
- A clear description of the issue
- Photographs of the complete item
- Close-up photographs showing the issue
- Photographs of the packaging, where relevant
After reviewing your claim, we may offer a free replacement, a refund, or another appropriate solution.
The 30-Day Quality Promise does not limit any rights available under applicable consumer law.
Can I return my order?
Your artwork is protected by our 30-Day Quality Promise if it arrives damaged, defective, incorrectly printed, materially different from the item ordered, or otherwise legally non-conforming and the issue is reported within 30 days of delivery.
For customers in the United States and outside the European Union, we do not generally accept change-of-mind returns or exchanges unless required by applicable law, because each artwork is printed and prepared after the order is placed.
If you are a consumer residing in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 calendar days without giving a reason.
The item must be returned according to the instructions provided after your withdrawal request. You may be responsible for the direct cost of returning the product unless it is damaged, defective, incorrect, not as described, or otherwise legally non-conforming.
This does not affect your legal rights where an item arrives damaged, defective, incorrect, not as described, or otherwise non-conforming.
Please review our Refund & Returns Policy for complete information.
Do you offer exchanges?
We do not operate a direct exchange system for change-of-mind returns.
Where a return is accepted, we may issue a refund and ask you to place a new order for the replacement artwork. Damaged, defective, incorrect, or legally non-conforming items may instead be replaced without requiring a new purchase.
Will the colors look exactly like my screen?
Slight color variations may occur between your screen and the printed canvas.
We aim to present each artwork accurately, but display settings, ambient lighting, printing processes, and the natural woven texture of canvas can affect how colors appear.
Do you offer custom sizes or personalized artwork?
Not at this time.
The Celestial Hours is a curated collection of celestial canvas art produced in one consistent format and size. Our catalogue artworks are printed after purchase, but they are not personalized unless expressly stated on the relevant product page.
Do I have to pay customs or import fees?
Gelato attempts to produce orders close to the delivery destination, but production within your country is not guaranteed.
If local production is unavailable, an order may be produced in another country and shipped across an international border. In those circumstances, customs duties, import taxes, brokerage fees, handling fees, or similar cross-border charges may apply.
Whether any charge applies depends on the production route, destination, carrier, customs authority, local regulations, and any amounts shown at checkout.
Charges displayed at checkout will be identified before payment. Other charges may be requested separately by a carrier, customs authority, or local authority before or upon delivery.
The Celestial Hours does not control customs assessments or charges imposed by third parties, and we cannot guarantee that an international shipment will be free from import-related costs.
If you receive a customs or import-related notice, contact us at contact@thecelestialhours.com and include your order number and a copy of the notice received.
What happens if my order is delayed?
Most orders are expected to arrive approximately 5–12 business days after order confirmation, including production and shipping time. This is an estimate and not a guaranteed delivery date unless we expressly state otherwise.
Delays may occur because of:
- Production capacity or product availability
- Carrier disruption
- Customs processing
- Severe weather
- Peak-season demand
- Remote-area delivery
- Incorrect or incomplete delivery information
- Failed delivery attempts
- Public holidays
- Events outside our reasonable control
If we become unable to ship within a timeframe expressly promised when the order was placed, we will provide a delay notice where required by applicable law.
That notice may offer you the choice of accepting a revised shipping date or cancelling the affected unshipped order or portion for the applicable refund.
If legally required consent to the delay is not obtained, we may cancel and refund the affected unshipped order or portion.
If your estimated delivery window has passed and the tracking information has not progressed, contact us at contact@thecelestialhours.com and include your order number.